Frequently Asked Questions

At Fone we give yo an express appointment for you and we do it 48 hours in advance.

The portability of your line takes 2 business days and will be done at dawn , so you do not run out of pone at any time.

In addition, we’ll send you a message so that you know when you’ve top ut the SIM tha we provide.

The ICC is a 19- digit number that you’ll find printed on your mobile card, right next to the chip. Your SIM card is identified with it.

If your card is cut and it doesn’t look very good, don’t worry, there’re some apps that will help ypu know the ICC.

It’s very simple, you just have to call us at 96 661 38 04

Of course, you must notify us before 13:00 of the nest business day on wich portability was requested. If not, we’ll not be able to stop the process and your line will go through us.

You can change the rate whenever you want, whether you want to go up or down , no problema. The only thing you’ve to keep in mind is that it will be effective on the 1st of the next month.

To request it, just contact us at 966 613 804 or by mail at info@fon.es, or even through our website.

Our lines have national coverage with Yoigo network. In addition to having agreements with other operators to offer you the best coverage in the market.

It’s very simple! You just have to fill out the following form online or send it by mail to info@fone.es

Sure! We sen you 2 SMS, one when you’ve consumed 80% and another at 100% indicating at the same time that your browsing speed will be reduced.

We bill from 1 to 30/31 of each montth , so if you sign up in the middle of the month we’ll only charge you the proportional part.

In addition, invoices are passed through the bank from 1 to 5 of the current month . For example, we’ll sen you the invoice for July from 1 to 5 July.

Don’t worry, we take care of everithing. We’ll contact your current company to bring your number with us, so do not unsubscribe it be caus otherwise they’ll not authorize us to bring it to us and you may lose the number.

In the event that you wan t a new number, you’ll have to call your current operator to cancel the services that you don’t want to continue having with them.

If you only have internet with them and you don’t have any associated line , you must request their cancellation once we’ve installed our service.

Roaming is the service that allows you to have coverage abroad. Its activation is completely free and to do it you just have to call us at 96 661 38 04 or request it via email at info@fone.es

Of course, actívate the service and check the rates before leaving, so no sursprises will come to you on the next bill or you’ll be cut off.

Sure, don’t worry. We only need you to indicate the numbers that this service calls to be able to configure them on your landline.

In the event that you want to unsubscribe, you must request it via email to info@fone.es or directly at any of our stores and/or offices. Our colleagues will tell you the forms that you must fill out and how to return the equipment. There are two ways:

• We proceed to uninstall them
• Leave them in any of our stores or offices.

If that you want is to suspend the service, first you should know that if you’ve permanence you cannot make this option.

If in your case, you’ve already passe your period of stay, you can suspend the service for a máximum of 3 months, in which we’ll not charge you a maintenance fee.

The PIN and PUK are the numbers that you find in the SIM documentation.

The PIN is the one that unlocks the mobile card . If you make a mistake 3 times, it’ll be blocked and you’ll asked for the PUK to unblock it.

You can change the PIN from you pone in Settings> Security or by dialing the following sequence: **004*Old PIN*New PIN*  New PIN #

If you’ve lost it or do not remember it, call us or stop by one of our stores so that we can provide it for you.

You just have to dial ##002# and the call key.

As son as you consum the minutes that you have contracted, the calls will go out to 0.18 cent for tha call establishment, the first 5 minutes at a cost of 0€ and then at 0.3 cent/min.

To request a duplícate call us or stop by one of our stores.

The cost is 10€

It is very simple, you just have to fill out the following form online or send it by mail to info@fone.es with the documents indicated therein.